Delivery

1. Order processing

Your order processing can take between 1 to 4 working days after reception of payment depending on the time of the year.

2. DELIVERIES IN BELGIUM

To collect your parcel in Belgium, Mam’zelle Cousette offers different solutions:

- Bpost standard parcel delivery

This fast and secure delivery option guarantees a quick reception of your order.


Orders are shipped to the address of your choice (from Monday to Friday) within 24h to 72h after you received an email notifying that the parcel has shipped.
Should you miss the postman, a delivery notice will be left in your mailbox. Upon your request, the parcel can be redelivered to you or be collected at the Bpack@Bpost mentioned on the notice.
If the parcel is not collected within the carrier’s deadlines, the order will be returned to Mam’zelle Cousette who reserves the right to refund the products, the shipping fees always being at the client’s own expense.

- «Mondial Relay » delivery

With Mondial Relay, the parcel can be collected at the Relais Point of your choice!
You’ll be notified by text message or email upon arrival of your package. Thanks to a precise tracking, you can follow your package during every stage of the process by just visiting the Mondial Relay website (within 48h to 96h).

- BPACK@BPOST Point delivery

Your parcel is delivered straight to one of the 1250 Belgian Post points within 3 days.

A text message notification will be sent to inform you that your package has arrived in the Bpack@Bpost point of your choice. The parcel must be signed for upon receipt. Choosing this delivery option allows you to collect your package even during weekends.

2. DELIVERIES IN EUROPE

For international shipping, Mam’zelle Cousette offers :

- Mail delivery

This fast and secure delivery option guarantees a quick reception of your order.


Orders are delivered to the address of your choice (from Monday to Friday) within 24h to 96h after you received an email notifying that the parcel has shipped. The parcel must be signed for upon receipt.
Should you miss the postman, a delivery notice will be left in your mailbox. Upon your request, the parcel can be redelivered to you or be collected at the Bpack@Bpost mentioned on the notice.
If the parcel is not collected within the carrier’s deadlines, the order will be returned to Mam’zelle Cousette who reserves the right to refund the products, the shipping fees always being at the client’s own expense.

-« Mondial Relay » delivery

With Mondial Relay, the parcel can be collected at the Relais Point of your choice!
You’ll be notified by text message or email upon arrival of your package. Thanks to a precise tracking, you can follow your package during every stage of the process by just visiting the Mondial Relay website (within 48h to 96h).

3. COLLECTION IN OUR SHOP

You can also collect your order in our shop, located Clos de Priesville 41, 4845 Sart (Belgium) (see opening hours). This way, you’ll also be able to discover other items that are exposed in our shop…

Cost : free

 

Remarks and information :

·       Shipping fee is calculated based on the weight of the package.

·       Shipping fee is indicated and added to the total price of the items. Once the order is placed and validated by Mam’zelle Cousette, fee agreement cannot be modified.

·       Votre commande vous sera livrée à l'adresse que vous nous avez indiquée lors de votre commande ou de votre inscription. Your package will be shipped to the address you entered during the order process or your registration.

·       Mam’zelle Cousette does her best to respect the delivery schedule mentioned on the website. However, Mam’zelle Cousette cannot be held responsible for exceeding the delivery time, which therefore cannot result in penalties, deductions or interests. In the event that you did not receive your parcel on time for a reason beyond Mam’zelle Cousette’s control, the seller will contact the carrier and open an investigation. This procedure may take several days. During this time, the transaction will be suspended and no refund nor new shipping will be accepted.